OK, that was weird. I rage-posted because my new phone didn't turn up and they sent me a photo apparently showing that they had left a card in the delivery van. I posted here, on a couple of review sites, on DPD's own site and on Twitter. My phone then appeared 3 hours late accompanied by an incoherent explanation about how all of the drivers' routes had been mixed up today and he was really sorry.
I guess I'm just glad I've got the phone.
I guess I'm just glad I've got the phone.